Returns & Refunds Policy

All items are quality checked before dispatch, but please inspect your order as soon as it arrives. Damage or defects caused by manufacturing or transit must be reported within 3 working days of delivery.

Email sales@onlineblindsexpress.co.uk with your order details and a clear description of the issue. We aim to respond within 1 working day, and no later than 3 working days.

Please do not fit or install the blind while your claim is being reviewed. We may ask for photographs, further details, or the return of the product for inspection before confirming the outcome.

Please keep all original packaging until your order has been checked. If packaging has been disposed of and replacement packaging is needed for a return or inspection, additional packaging charges may apply.

If our investigation confirms a manufacturing fault or transit damage, we will provide a like-for-like replacement for the affected made-to-measure product.

Replacement orders must match the original order. We cannot change measurements, colours, fabrics, controls, or other specifications as part of a replacement.

If a return is required after our investigation, faulty items must be returned within 30 days of return approval and must meet the criteria confirmed during the claim review.

Because our blinds are made to your exact specifications, orders cannot be changed or cancelled once they have entered production.

If an item is discontinued or out of stock before manufacturing begins, we will notify you and issue a full refund. We may also cancel and refund an order due to non-payment, discontinued stock, refusal to cover applicable delivery costs, pricing errors, or internal system errors.

Blinds are typically manufactured within 3-5 working days and dispatched after production. Deliveries usually take place Monday to Friday and may require a signature. Multiple failed delivery attempts may incur re-delivery charges. Items returned to us by the courier will be held for 4 weeks before disposal.

Our blinds are backed by a 5-year warranty against manufacturing defects on components and fabrics. This warranty does not cover fair wear and tear, misuse, accidental damage, alterations, fading caused by prolonged sunlight exposure, incorrect installation, or commercial use.

Please allow for a machine manufacturing tolerance of +/- 4mm on all blinds, or up to +/- 6mm depending on fabric type. Large Day & Night blinds over 1800mm wide may show a slight wave in the fabric due to size and fabric weight restrictions.

For returns or refund questions, please email sales@onlineblindsexpress.co.uk.

Response time: 1-3 working days.