Shipping Policy

All blinds are made to measure. Manufacturing typically takes 3-5 working days before dispatch. This timeframe may vary during busy periods, for large orders, or where additional checks are required.

Delivery timeframes are estimates and are not guaranteed. Once your order has been manufactured and dispatched, delivery timing depends on the courier, destination, and any circumstances outside our control.

Shipping costs, where applicable, are shown at checkout before you place your order. Any delivery charge shown at checkout forms part of the total order price.

Please make sure your delivery address is complete and accurate before placing your order. We are not responsible for delays, failed deliveries, or additional charges caused by incorrect or incomplete delivery details supplied at checkout.

Deliveries may require a signature depending on the courier service used. If the packaging appears damaged on arrival, please sign for the item as damaged where possible and notify us immediately.

Any damage, missing items, or manufacturing defects must be reported by email to sales@onlineblindsexpress.co.uk within 3 working days of delivery. Please do not install or fit a blind if it appears damaged, as we may require photographs or the return of the item for inspection.

Multiple unsuccessful delivery attempts may result in re-delivery charges. Items returned to us by the courier will be held for 4 weeks before disposal.

We are not liable for delivery delays caused by couriers, severe weather, customs or border checks, supply chain disruption, incorrect address details, or other events outside our reasonable control.

For shipping questions, please email sales@onlineblindsexpress.co.uk.

Response time: 1-3 working days.